Save Job Back to Search Job Description Summary Similar JobsExciting opportunity to join a growing company.Free parking and close to transport links.About Our ClientThis opportunity is with a medium-sized company operating in the energy and natural resources sector. The organisation is known for its commitment to innovation and delivering high-quality services to its clients.Job DescriptionRespond to customer enquiries through phone, email, and live chat promptly and professionally.Resolve customer issues efficiently, escalating complex cases when necessary.Maintain accurate records of customer interactions and updates in the system.Provide clear and helpful information about products and services.Collaborate with internal teams to ensure customer satisfaction.Identify recurring issues and suggest improvements to processes.Meet performance metrics and targets related to customer support.Stay updated on company policies, products, and services to assist customers effectively.The Successful ApplicantA successful Multi Channel Customer Support Representative should have:Strong communication skills, both written and verbal.Experience in customer service or a similar role within the business services industry.Ability to handle multiple tasks and prioritise effectively.Proficiency with customer support software and tools.A proactive and problem-solving approach to handling queries.Attention to detail and accuracy in recording information.What's on OfferSalary of £26,277.Bonus structure to reward your performance.33 days of holiday leave for work-life balance.Buy and sell holiday scheme.Private health insurance.Cycle to work scheme.EV scheme.If you're interested in this role, apply now.ContactFabian ClaphamQuote job refJN-072026-7067823Phone number+441618286220Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorEnergy & Natural ResourcesWhereShipleyContract typePermanentConsultant nameFabian ClaphamConsultant phone+441618286220Job referenceJN-072026-7067823
