Save Job Back to Search Job Description Summary Similar JobsTemp to Perm positionInternational Company based in NewportAbout Our Client This organisation is a long-established UK manufacturer and designer of workplace furniture and storage solutions, supplying products such as office furniture, lockers, and smart storage systems across a range of sectors. The business has built a strong reputation for quality manufacturing, innovation, and bespoke workspace solutions, with a focus on helping organisations create efficient, modern working environments.Job DescriptionWorking closely with customers, sales teams, and internal departments, you will play a key role in ensuring orders are processed accurately and delivered efficiently while providing outstanding support throughout the customer journey.Key ResponsibilitiesAct as the first point of contact for customers before and after sales.Process customer orders accurately through internal systems and complete post-entry checks.Manage customer enquiries through to resolution, ensuring high levels of customer satisfaction.Liaise with internal departments to ensure orders are delivered on time.Coordinate deliveries and maintain regular communication with customers.Support external sales teams with product, order, and process information.Handle customer complaints, arrange replacements where necessary, and process credit requests.Prepare quotations and provide administrative sales support.The Successful ApplicantAbout YouTo be successful in this role, you will have:At least 2 years' experience in a customer service environment.Excellent communication skills and a confident telephone manner.Strong organisational skills with the ability to prioritise workloads effectively.Good working knowledge of Microsoft Office applications, including Outlook and Excel.A proactive, enthusiastic approach and the ability to work both independently and as part of a team.GCSEs (or equivalent) in English and Maths.Experinace in the manufacturing industry is desirable.What's on OfferWhat's on Offer?Temp to Perm opportuntity8am to 5pm Mon-FriSubsidised canteen.Opportunity to join a stable, market-leading manufacturing organisation with a strong reputation for quality and innovation.ContactHarrison PugsleyQuote job refJN-082026-7090000Phone number+441179065132Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingWhereNewportContract typePermanentConsultant nameHarrison PugsleyConsultant phone+441179065132Job referenceJN-082026-7090000
