Save Job Back to Search Job Description Summary Similar JobsGreat opportunity to expand on your career, skills and knowledgeSAP and Excel experience is highly desirableAbout Our ClientMy client, who are based near Theale with free parking onsite, are an impressive and well-established company in the retail industry. They pride themselves on their sociable work culture.Job DescriptionKey responsibilities of the Customer Service Coordinator include:Respond to customer enquiries.Resolve customer issues effectively, ensuring a positive outcome and experience.Process orders, returns, and exchanges accurately in the system.Keep detailed and accurate records of customer interactions and transactions.Collaborate with internal teams to address and resolve escalated cases.Provide clear and helpful information about products, services, and policies.Identify trends in customer feedback and suggest improvements where necessary.Maintain a high level of product knowledge to assist customers effectively.The Successful ApplicantThe successful Customer Service Coordinator will have:Previous experience in customer service and/or logistics/supply chain coordination.Excel and SAP experience is preferred.Strong communication skills, both written and verbal.Attention to detail and the ability to manage multiple tasks efficiently.A customer-focused mindset with a problem-solving attitude.A proactive approach to learning about products and services.What's on OfferBenefits include:A competitive salaryHybrid remote workingGreat career progression opportunitiesWorking within a sociable, fun teamFull training and mentoring providedA comprehensive benefits packageAccess to many company perksGenerous annual leave packageContactTori MorrisQuote job refJN-102026-7120926Phone number+441189337064Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)WhereThealeContract typePermanentConsultant nameTori MorrisConsultant phone+441189337064Job referenceJN-102026-7120926
