Ed joined CSL in 2015 with more than 20 years’ commercial & management experience across multiple sectors in both FTSE 100 & early stage businesses. Most recently he was at BT where he ran SME Enterprises, a trading unit comprised of several individual businesses, with revenues in excess of £120m pa. Prior to that he helped launch and run SME Ventures and was part of the team that successfully delivered BT Sport.

Before joining BT he was the Commercial Director for IOME, a VC backed telecoms start-up, and a Senior Strategy Consultant for Cap Gemini Ernst & Young. He has an MBA from Cranfield University.

Adam has been with CSL since 2019 and has had a track record of developing and leading highly successful multi-channel sales and customer service programmes across B2B and B2C. 

Adam has over 15 years' experience in Operations & Account Management within the UK outsourcing BPO contact center industry.

He champions a collaborative approach to management and driving exceptional performance through high levels of staff engagement. Adam started his career on the phones and worked to senior management, developing extensive experience in daily operational workings of a successful contact center.

I joined CSL in October 2017 as part of the Technical Support Team and have since grown into Team Leader. CSL is committed to personal development and investment in their employees and has offered me the opportunity to do an internship in team leadership and supervision. The continuous support I receive is unbelievable, with management giving me time to study and above all giving me the freedom to practice my new skills and implement my ideas.

I am now able to pass on my knowledge by preparing training documents and sharing my expertise with the team and our new starters. By managing the day-to-day activities and performance of the department, I believe I can play a major role in bringing the team to success by achieving our group and personal goals. I hope to use these new skills and continue to develop myself to move forward with CSL while continuing to provide world class customer service.

I joined the Technical Support Team in January 2020 when I was 18 years old having no experience in office work. This was my first ‘proper’ job and didn’t really know what to expect. From the beginning, I felt comfortable with plenty of support from the team. Not only the management but other colleagues. I started off learning new products to service over emails and calls. Since then, I have progressed into a senior member of the team, and I would like to say I am someone that people can turn to for support. I spend most of my speaking to customers, both written and verbal. I believe the service provided by our Technical Support Team is to an excellent level and I genuinely enjoy making the engineer’s day easier. A few months ago, I was tasked with training 2 new starters on a product and shadowing them into becoming comfortable enough to service the calls. I would never have imagined myself to be capable of such a task and I know without CSL being invested in my professional development, it would not have been. As well as professional development, CSL have also shown an interest in me personally. I am currently looking into a course in Project management and have received nothing but positive feedback for my goals. I never feel restricted and genuinely feel like a valued employee. I hope to not only continue to progress in the Technical Support Team but also complete a course and be able to eventually progress into a different career path through CSL.

Since joining CSL in 2018 I have progressed within the department, and I am now a senior member of the technical support team. I have had the opportunity to support a range of products, increasing my knowledge and my technical support skills. With the consistent support of management, I have been able to grow as both a person and within my role. With regular face to face meetings and personal targets I am always motivated with clear goals to aid my development. In a rapidly growing business, there are lots of opportunities and exciting times ahead.

 

I started working at CSL in early 2022. I was immediately struck by how welcoming everybody was to me and how they helped me fit in with my team really easily. I started here with little to no knowledge of customer service or how the products work. However, I soon picked up everything I needed to know and continuously still learn to this day. This is all due to my colleagues and how they are always happy to support during a difficult moment. The management at CSL regularly speak to me about future opportunities I may have within CSL to grow and build upon my current skillset. The whole company has a nurturing ethos and you can really see that every day. At CSL, they are always happy to support and encourage you for anything you need. A brilliant company to work for, especially for new starters.
 

I started working at CSL in September last year, having only been here 6 months I already feel like I have made a good start to my career at this company. This is down to how much support I receive every day from my colleagues and supervisors and how comfortable they have made me feel since the very first day. We are all on the same page and look out for each other, supporting everyone with whatever challenges may come our way. CSL are always presenting opportunities to us to grow and learn and this is not something you see in every company. I am listened to by my colleagues and seniors and I feel I can be myself and not be afraid to ask questions or present ideas. I look forward to many more years working at CSL and would highly recommend anyone who has the chance to join an incredible business and amazing team.