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South Wales Police provides an emergency policing service to 1.3 million people (42% of the country’s population) including 63 of the 100 most deprived communities in Wales. The roles of uniformed officers who respond to calls and PCSOs that work out in the community are probably familiar to most people. But policing involves a wide range of different functions, many of which aren’t visible to the public but are nonetheless an essential part of how we police.
One of those ‘behind-the-scenes’ functions is our busy ICT department. The SWP ICT department operates an in-house technical service which supports on-premise and cloud-based ICT infrastructure, including:
The ICT department is formed of 4 distinct sections: Service Delivery, Technical Delivery, Technical Programme Management and Technical Standards. Here’s a little info on each section:
Service Delivery
This section is responsible for providing service support and business management. Service Management incorporates an ICT Service Desk function with added responsibilities for Customer Relationship and ICT Communications. The Business management function includes contracts, procurement, financial management and ICT stores.
Technical Delivery
Technical Delivery oversees operational and day-to-day functions, including the resolution of technical issues from 2nd through to 3rd line support. This section functions like a traditional enterprise scale ICT department and covers the Networks (including core, fabric, and voice), Devices, Systems architecture and Database team.
Technical Programme Management
The Technical Programme Management (TPM) section is a centralised function within the ICT department that specialises in managing projects, programmes, and business change to achieve strategic business goals and objectives that drive business transformation and growth.
Technical Standards
The Technical Standards strand has the responsibility of overseeing the department’s strategy and compliance to standards including security and audit commitments as well as ensuring the delivery of our technical collaborative commitments. This section contains the ICT Security team as well as a bespoke team of architects and engineers working in development roles.
Recognising the ever-increasing demand for technology, South Wales Police’s ICT department is entering a period of significant growth! The expansion plans include an opportunity-focused departmental restructure and a range of exciting new projects which have received significant investment. There’s never been a better time to join #TeamSWP!
Supporting a 24/7 policing service that so heavily relies upon technology is an exciting, challenging, and extremely rewarding career path to take within South Wales Police. We are looking to recruit a range of technical specialists who can use their knowledge, skills, and experience to play their part in keeping South Wales safe.
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Benefits
As well as making a real contribution to the safety of our communities and working for a forward thinking, innovative and inclusive organisation, a career at South Wales Police offers you so much more! Along with a competitive salary and a fantastic contributory Local Government Pension scheme, we offer a wide range of benefits from learning and development opportunities to lifestyle savings and discounts.
This year, SWP launched its first ever Wellbeing Strategy endorsed by our Chief Constable, as well as the Smarter Working policy which facilitates hybrid working patterns and the freedom to work from your home and our offices at the Bridgend Headquarters.
"I manage the day-to-day activity of the ICT service desk, ensuring that our team meet, and exceed, agreed levels of first-line service support for Officers and Staff across all areas of SWP. The service support team is made up of colleagues from a range of different professional backgrounds who all bring their unique set of skills to our dynamic and fast-paced ICT service desk."
"Since joining the ICT Systems team over 14 years ago, I’ve been involved with Systems and Operations, Infrastructure, Citrix, Virtualisation, and the Cloud team. We’ve recently started our Cloud adoption journey where I’ve been involved with our migration to Microsoft 365 services. I’m proud to be part of a team that gives SWP officers and staff the technical tools they need to keep South Wales safe!"
"As a Networks Engineer, I implement and maintain various networking technologies such as routing, switching, data centres and security appliances. Our priority is to maintain secure telecommunications and operational data traffic across South Wales Police and its partner organisations, whilst ensuring 24/7 availability of critical services to our officers and staff."
"Exciting! Challenging! Satisfying! Just some words I use to describe my time as a Technical Project Manager in ICT. I’ve had the opportunity to lead the technical delivery of the force’s largest business change projects. I am extremely privileged to work within a very talented and highly motivated team in which continuous professional development is encouraged and supported."
